Under the International Distance Selling Regulations, customers located in the European Union or outside Japan are entitled to a 7 day cooling off period i.e. the right to cancel the contract of purchase. Notification of the cancellation must be received in writing within 7 working days; starting from the day after the goods are received. These regulations dictate that we will refund the cost of the item(s) ordered and, in addition to this, the original despatch charge.
In addition to the Distance Selling Regulations, you can return any item within 28 days of receipt for a refund of that item or to exchange it for a different product.
For returns made outside the Distance Selling Regulations, we will refund the monetary value of the goods returned to us, at the price you purchased them.
In all cases, the items returned must be in their original condition and unused, which includes any packaging. For example, foundations are to be returned with the shrink sleeve intact and tamper seal on the sifter intact. All goods will be inspected on return.
The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.
We recommend you use a postal service that insures you for the value of the goods you are returning. Please send your returned goods enclosing your name, address, order number and reason for return/exchange to: